Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect information you provide directly:

• Account information (name, email, phone number)
• Profile information (preferences, interests)
• Booking information (participant details, emergency contacts)
• Payment information (processed securely by PayMongo)
• Communications (messages, reviews, support requests)

2. How We Use Your Information

We use your information to:

• Process bookings and payments
• Communicate about your trips
• Personalize your experience
• Improve our platform
• Prevent fraud and ensure security
• Comply with legal obligations

3. Information Sharing

We share your information with:

• Tour organizers (for bookings)
• Payment processors (PayMongo)
• Service providers (email, analytics)
• Legal authorities (when required by law)

We never sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits.

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and data
• Export your data
• Opt-out of marketing communications

6. Cookies

We use cookies and similar technologies to improve your experience, analyze usage, and personalize content.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Booking records are kept for legal and accounting purposes.

8. Children's Privacy

TripSulit is not intended for children under 18. We do not knowingly collect information from children without parental consent.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or platform notification.

10. Contact Us

For privacy-related questions, contact us at privacy@tripsulit.com